Refund / Return / Exchange Policy – Aionios Creations

Refund / Return / Exchange Policy

 

Dear Shopper,

We truly believe that if you chose a purchase from Aionios Creations, it clearly means that you have chosen the best in the World. So, there should never be a chance of returning or exchanging a product purchased!

But still, in any case if the situation arises, where the product needs to be returned or exchanged or replaced or any kind of buy-back is required, Aionios Creations have a strict policy to handle such situations. Please refer the policy details listed below:

  • Aionios Creations does not offer any Direct Refund or Money Transfer. To meet the needs of buyers, we have other options available!
  • If the delivered product to a Buyer is damaged:
    • Buyer should notify about the damaged product to Aionios Creations within 2 days (48 Hours) of the product delivery through an email to info@aionioscreations.com. Moreover, the email should detail about the damage caused or observed and it is recommended to send the proof for the damage,  like a photograph of the damaged product.
    • Once the notice about the damaged product is sent to Aionios Creations, buyer should send the damaged product via courier to the address mentioned on the Contact Page within 2 days (48 Hours) and the courier receipt or tracking information should be sent to Aionios Creations.
    • Once the product is received, Aionios Creations Quality Check Team will look after the damage(s) and if the damage case is accepted (generally accepted if the damage is caused by the courier partner or somehow, genuinely a damaged product was delivered), buyer can select one of the two options listed below:
      • Get a replacement of the same product if it is available in stock, where Aionios Creations will bear the charges (To and Fro) for courier and delivery.
      • Cancel the replacement of the product and get a free coupon for the worth of damaged product which can be used multiple times for further purchases with Aionios Creations.
    • Once the product is received, Aionios Creations Quality Check Team will look after the damage(s) and if the damage case is not accepted, buyer can demand the product to be delivered back to shipping address where buyer will bear the charges (To and Fro) for courier and delivery.
  • If a product delivered to buyer is not liked by buyer, or  in any case if buyer wants to return the delivered product:
    • Buyer should notify about the buy-back to  Aionios Creations within 2 days (48 Hours) of the product delivery through an email to info@aionioscreations.com.
    • Once the notice about the product to be returned is sent to Aionios Creations and the request is accepted and reverted via email, buyer should send the product via courier to the address mentioned on the Contact Page within 2 days (48 Hours) and the courier receipt or tracking information should be sent to Aionios Creations.
    • Once the product is received, Aionios Creations Quality Check Team will look after the damage(s) if there are any damages:
      • If no damages are observed, buyer gets a free coupon for the worth of product which can be used multiple times for further purchases with Aionios Creations where, Aionios Creations will bear the charges (To and Fro) for courier and delivery.
      • If damages are observed, buyer does not qualify for a free coupon for the worth of product which can be used multiple times for further purchases with Aionios Creations where, buyer will bear the charges (To and Fro) for courier and delivery (shipping back to the buyer).
  • If a product delivered to buyer is not liked by buyer, or  in any case if buyer wants to exchange the delivered product:
    • Buyer should notify about the exchange transaction to  Aionios Creations within 2 days (48 Hours) of the product delivery through an email to info@aionioscreations.com.
    • Once the notice about the product to be exchanged is sent to Aionios Creations and the request is accepted and reverted via email, buyer should send the product via courier to the address mentioned on the Contact Page within 2 days (48 Hours) and the courier receipt or tracking information should be sent to Aionios Creations.
    • Once the product is received, Aionios Creations Quality Check Team will look after the damage(s) if there are any damages:
      • If no damages are observed, simply the buyer’s desired product is replaced and shipped! If due to any reason, the buyer’s desired product for replacement is out of stock or could not be shipped by any reason, buyer gets a free coupon for the worth of originally shipped product which can be used multiple times for further purchases with Aionios Creations where, buyer will bear the charges (To and Fro) for courier and delivery.
      • If damages are observed, buyer does not qualify for  an exchange or a free coupon for the worth of product which can be used multiple times for further purchases with Aionios Creations where, buyer will bear the charges (To and Fro) for courier and delivery (shipping back to the buyer).
    • In the case of exchange of products, where there is a difference of amount in the prices of the products:
      • If the difference is positive, which means the extra amount is to be paid by the buyer, the amount should be transferred in advance to the product shipment.
      • If the difference is negative, which means the difference amount is pending from Aionios Creations to the buyer, buyer gets a free coupon for the worth of the difference amount which can be used multiple times for further purchases with Aionios Creations.
  • Any kind of exchanges or replacements shall be processed by  Aionios Creations withing 10 days of the request raised.
  • During purchase, if any coupon or offer or discount was availed by the buyer, the same will be deducted in case of return or exchange or replacement.
*The Refund / Return / Exchange Policy is defined and observed by Aionios CreationsAionios Creations holds complete rights to change or amend the policy guidelines anytime with or without a prior notice!